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Hi, I'm Daniela. Welcome to my personal lair on the Internet. This is where I write about storytelling, activism, technology and pop culture. Sometimes I post videos. I update my lair when the mood strikes me. Follow me on Twitter for daily updates (@dcap).

Dear JetBlue, I command you to Bring It!

from Dear JetBlue Feb 5 (17 hours ago)
date Feb 5, 2007 5:48 PM
subject JetBlue Website Suggestions

Re: email received Monday,02/05/07 10:49 AM

Dear Ms. Capistrano,

Thank you for sharing your suggestions on how we can make our newly redesigned website even better. We love receiving feedback from our customers; in fact, our new design was based on comments from hundreds of JetBlue customers just like you!

We will forward your suggestions that we establish a more community build on our site to our Marketing Department, the team of crewmembers who led this redesign project. Please let us know if you have any other ideas of how we can make an even better experience for you.


Customer Commitment Crew
JetBlue Airways
Crewmember 12102

Original Message Follows:
Comments submitted from Speak Up Forms
E-mail Address:
Customer: Daniela Capistrano
Phone Number: 916-204-6466

…I only fly with jetblue. I wanted to know why your site doesn’t offer any sort of widget that can be embedded on a start page that displays info such as most recent flight deals, or why you don’t have more of a community build within your site for tavellers other than just the option to submit a story. I think that JetBlue would really benefit from things like widgets, rss feeds, and a social networking component that allowed JetBlue users to interact with each other.


Daniela Capistrano



Thank you for your reply. However, I am just going to keep *nicely* harrassing you until this happens. I seriously do not want to have to keep going to “your” website just to look up flight deals. Whatevs! I ain’t got time for that ish. If you can’t live on my start page, I have no use for you.

*still, much love to Jetblue*

~ D

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